Support

At Petals Link we understand that each of our clients has different needs. That's why Petals Link offers support packages that can be tailored to your specific needs. We are focused on delivering the best possible service to our clients: a service that is effective and timely, backed up by a professional service level agreement.

Whichever package you select you will benefit from the following:

The entire Petals suite with access to patches and updates as soon as they are available;
Preferential access to documentation, beta source code not yet released and our roadmap;
Remote assistance via email and/or telephone with our Petals suite developers;
Rapid incident management (investigation, workarounds and fixes).

A Petals Link support package is the perfect complement to a Petals SOA solution in production, giving you the peace of mind that the right skills are available at the right time to ensure you're 100% operational.

For more information on the options available please contact us to find out which support package is ideal for your environment and business needs.

Services

References

The Social Security Central Agency (L'ACOSS) is France's chief agency for collecting social security payments. ACOSS uses Petals ESB as the heart for its infrastructure, to expose data and services to external partners.

Akerys, leader of french real estate rental, chose Petals ESB as a base for its information system.

Almerys, software editor for professionals and health insurance, chooses Petals ESB to integrate SOA capabilities in the next major version of its flaship product.

Cegedim activ, french leader of medical CRM market, uses Petals as a medium for its applications.

The Conseil général de la Gironde chooses Petals for its citizen portal.

DGA and Magellium choose Petals ESB to connect graphics processing chains.

The "Direction Générale de la Modernisation de l'Etat" chooses Petals ESB as core infrastrcuture software for managing data exchange on the "Monservicepublic.fr" webportal.